Help & support
Website updated 19 October 2026
Cleaning and maintenance reports, without the paperwork.
How do I create a report?
Create a visit, choose a checklist and document each area. Review the complete PDF, confirm Finalize and archive, then share, save the exact PDF to Files or print it. Editing a visit preserves earlier PDFs; create a new revision for changes.
Can I work offline?
Yes. Visits, photos and PDFs are created on your device. Internet is needed to buy or restore Pro. There is no automatic cross-device sync.
How do backups work?
In My business → Data, export a backup to Files. Encryption is recommended and selected by default. Keep its password separately: it cannot be recovered. The package includes photos, signatures, private notes, drafts and archived PDFs. Export without encryption only after its explicit warning. Older JSON v1/v2 can still be imported. Restore it on the same or another device. Restoring replaces the current work library after confirmation.
What does Pro unlock?
Five new visit reports are free per local calendar month, counted only on their first successful archive. Previews are free. Pro is an optional monthly or yearly subscription for unlimited new reports and recurring visit planning. An unlocked visit can always be exported again. Editing, branding, templates, photos and backups remain free.
How do I plan regular visits?
Open a real visit and choose Repeat or schedule. One repeat is free. Pro can create 2–12 weekly, fortnightly or monthly visits in one step. Review every date before saving. Visits are independent and editable; optional local reminders require notification permission and depend on device settings. No automatic messages are sent to clients. There is no external calendar sync. Existing visits remain usable when Pro ends.
How do I cancel or restore?
Manage or cancel under Apple Account subscriptions in the App Store. Deleting the app does not cancel a subscription. Use Restore purchases in ListoParte to recover an active purchase made with the same Apple Account.
Are signatures certified?
No. An optional handwritten signature records a name, role, explicit consent and device date. It is not a qualified electronic signature or independent proof. Client and technician can sign separately; a report can also have no signature.
What should I include in a support request?
Tell us your device model, iOS version, app version and the steps that led to the issue. Do not send client photos or backups unless specifically needed and authorised.
support@inqredibleapp.com